Reporting on IT KPIs and How To Develop Them in the First Place

March 2017: Does your company have a set of Key Performance Indicators (KPIs) for IT? If not, then it’s missing out on the single most effective way to see how well your IT is performing so you can make the improvements you need. Defining your IT metrics also defines something else — your commitment to …

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Have You Paid For the Software You’re Using? Preparing For a Microsoft Audit

January 2017: Is your company in compliance when it comes to software? Microsoft appears to be stepping up licensing audits, so if you’re using Windows, Office, Server or any of Microsoft’s more complex software solutions like virtualization, you need to be able to prove you have up-to-date licenses. It’s easy to inadvertently get out of …

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Bring Your Own Device (BYOD) To Work: 14 Questions to Ask About Benefits and Risks

Updated for January 2017 (Originally posted May 2012): Letting your employees use their personal mobile devices for work makes them happy — they love their devices. Research shows Bring Your Own Device (BYOD) also makes them more productive and increases their engagement with the workplace, including after hours. But when your company’s data isn’t under …

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Transform Your SSAE 16 Audits From a Pain Into a Breeze

October 2016: There’s no reason an SSAE 16 audit should strike fear into the hearts of those who have to prepare for it — even if you’re running a big part of your business in the cloud. You can set up your policies, procedures, systems and reporting functions so that proving you’re compliant is a …

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Why Following the ITIL Framework for IT Is Good For Your Business

April 2016: When you use proven processes for your business, it runs more smoothly. And when you use proven processes for your IT, it runs more smoothly, too. They’re called best practices for a reason! Well-run IT departments and managed IT companies use processes provided by ITIL, or the Information Technology Infrastructure Library. ITIL is …

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Net Neutrality Is Here: Potential Impact and Solutions For Your Business

June 2015: Net neutrality is the law of the land. Internet Service Providers (ISPs) and mobile carriers must now treat all traffic sources equally. While this is good news for most, in the short term it could impact your business, especially if you rely heavily on cloud services. But didn’t the tech industry see this …

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Is Your Business Still Running XP? 6 Truths About Migration

February 2014: If your business has computers that are running Windows XP — 29% of all Windows computers still do — then your company will soon be what us frogs call “Up Disruption Creek.” Microsoft will officially stop supporting XP after April 8, 2014. No patches, no updates, no troubleshooting. Just specific anti-malware support. So …

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