Kudos.
What's it like to work with our IT Support Center? Ask our clients!
"Our On-Site Support Technician is always willing to assist the lab with all issues. He also has a really approachable attitude, which is an excellent attribute of a team player. Thank you."
Prominent Medical Diagnostics Company
Major Real Estate Investment Trust
"The Support Center Analyst was very personable and understood that I had people waiting for me to meet. He coordinated the Adobe Acrobat "fix" with me and chimed in when he needed me to test it. He was very attuned to my needs!"
Respected Consulting Firm
"Extraordinary service, very knowledgeable, polite, and courteous. Explained the root cause of my problem and gave me guidance on what to do if the problem happens in the future."
Highly Regarded Fundraising Consulting Firm
"Leapfrog did a great job of quickly assessing my issue, keeping me informed along the way, and ensuring I had full access to my machine following the updates. Whenever I call Leapfrog, I know I will get the best customer service."
"Our On-Site contact is extremely knowledgeable, accessible, and effective - especially when it comes to supporting our members with connectivity issues. In this instance, the teacher he supported could not praise him enough for his patience with her and ultimately solving the problem. He is definitely an asset to us/me!"
Well-known Religious Organization
"When I called Customer Support, the Analyst listened attentively to hear about my request and gathered the context as it was related to a previously opened ticket item. He then got in touch with the Engineering Services contact, who had helped me earlier. This was huge in having the same person, who is familiar with the situation continue to help us resolve the issue. Both employees worked with me to ensure we had everything set up and could move forward. Many thanks!"
Reputable Investment Firm
Leading Insurance Provider
"Consistently, Leapfrog provides services that go beyond a fix, educating the end user and futureproofing the user experience as they move on from the issue. Thank you!"
