Manage Apps.
Managed apps improve efficiency, productivity, and results.
Apps that perform at their best enable your team to perform at its best. Leapfrog manages the full lifecycle of cloud and on-premises applications, and if you have proprietary apps, we work with your stakeholders to manage them, too.
More uptime, fewer disruptions
Even small organizations use an average of 73 apps — with so many apps to manage, it’s easy for app management to fall through the cracks.
Offload the overload
With Leapfrog managing your apps, you don’t have to worry about app operations, maintenance, version control, or upgrades. Just use your apps — they’re ready.
Systematic app management wins the day.
We document everything as part of the Leapfrog Methodology. We identify best practices for maintaining, updating, and troubleshooting each app, and develop change management processes for ongoing reliability. Sophisticated tools help us streamline everything. Our app management system includes:
- Understanding business purpose of each app
- Where each app is located (server or cloud)
- How each app works
- Who uses each app
- Who authorizes privileges for each app
- What’s involved in user onboarding and offboarding
Manage every type of app for optimal performance.
Core apps include popular back-office business applications, including Microsoft Office and dozens of other Microsoft products, VMware, Red Hat, Veeam, and standard web browsers among other popular apps.
Leapfrog has established relationships with these vendors, is fully versed on the intricacies, and has a direct line to the vendor for the few instances when we need to escalate resolutions. Our engineers hold professional certifications on these apps, including Windows, OSX, and Linux operating systems.
Since we work with these apps all day every day, it’s unusual for a problem to arise with a core app that we have not dealt with before. What’s more, when we find or learn of a vulnerability in a core app, we proactively apply the fix to your environment. Often, your environment will not have experienced any problem before we’ve applied the fix.
Cloud-based apps are apps that run on someone else’s servers. The most popular way to deliver cloud-based apps is Software as a Service (SaaS). Some companies offer their cloud-based app through remote-access or terminal services. Leapfrog manages both types of cloud-based apps.
Leapfrog works to understand your cloud-based apps and their interdependencies. We document the critical components and set up monitoring so that we have visibility. This visibility ensures you have consistent, reliable access.
If there is a problem with a cloud-based app, we determine where the problem is happening — on your network, with your vendor, or somewhere in between. Following the ITIL process, we work in coordination with your vendor to troubleshoot and inform you when the issue is resolved.
Examples of cloud-based apps we manage most often include Salesforce, Adobe, Workday, QuickBooks Online, SugarCRM, Google Apps, NetSuite, Raiser’s Edge, GoToMeeting, WebEx.
Leapfrog is familiar with dozens of third-party apps, many of which are specialized for specific industries. For our analysts to support a third-party app beyond basic monitoring and troubleshooting, your organization needs to have a support contract with the app vendor. This allows us to work directly with specialists at the app support center if you experience an issue that needs escalating.
If your organization uses apps that are new to us, our team will learn the apps to ensure installation, integration, performance, patches, and updates are all functioning properly. If no documentation is available about how to manage a critical app, we’ll write it for you, including the escalation path. That way, even the toughest issues can be handled quickly and effectively.
Examples of third-party apps include Ceridian, Cognos, Blackbaud, and Epicor.
Proprietary apps have been either developed internally or specifically for your company. We manage these apps in a similar manner as third-party apps except that the escalation path is to either an internal resource at your company or a consultant familiar with the app that has been contracted with. In the vast majority of cases, Leapfrog is able to resolve the issue by relying on our experience or the documentation we have built.
If you want your internal IT team to co-manage your internal apps, you can use Leapfrog expertise to share app management responsibilities in ways that best support your team.
While each client is different, Leapfrog will typically designate a Leapfrog analyst to be your subject matter expert (SME) for issues related to your proprietary apps. This analyst will first triage any problem to confirm it’s not related to configuration or set-up. If it’s not and if the problem or fix is undocumented, we escalate it to your internal team and work with them to resolve the issue.
Legacy apps are applications that vendors no longer support. You may be using legacy apps that are still important to running your business.
For Leapfrog legacy app support, it’s important to identify an individual who has familiarity with your application. If using our experience and the documentation we created does allow us to resolve an issue, we contact your designated resource on your behalf.
While Leapfrog strongly recommends that all companies use currently supported apps, we realize using legacy apps can be a business necessity and we work with you to accommodate your needs.