Infrastructure management.

Reliable, high-performing infrastructure is the foundation of your optimized IT environment — it provides the footing you need to be productive.

Most companies use dozens of different physical and virtual components, all of which contribute to the health of your IT and your service level. The most successful strategy for infrastructure that’s consistently secure, available, and efficient is to have it proactively managed by experienced engineers and analysts who use a standards-based approach.

95% of Leapfrog clients have been satisfied with the frequency of technical infrastructure problems over the past ten years

Keep your business moving forward.

Your IT infrastructure includes the physical and virtual components that are in your data center and local office: ​

  • Servers
  • Storage
  • Firewalls
  • Routers
  • Switches
  • Wireless access points
  • Computers​
  • Uninterruptible power systems​
  • Generator control systems
  • Elevator control systems
  • Telecommunications systems
  • Security and video surveillance systems
  • Temperature control systems​
  • Peripherals such as printers, scanners, and phones ​

When any of these components fail, they can create availability, performance, security, and other problems. Proper infrastructure monitoring and management ensures your infrastructure components continue to work properly and are keeping pace with your needs and growth.

It’s helpful to think about infrastructure management like car maintenance — when you stay on top of things, you get better performance, avoid emergencies, and arrive safely at your destination.

Get the most value from your infrastructure.

Well-managed infrastructure is also a good investment. Ideally, your organization invests in infrastructure only when you need it so you don’t spend money prematurely or waste it on correcting infrastructure problems that could’ve been avoided.

Leapfrog believes your infrastructure spending should be in lockstep with your business needs. An IT environment that is inherently scalable and proactively managed allows you to invest in smaller chunks of new infrastructure and retain your capital for as long as possible.

Capacity tracking is an important part of infrastructure management because it enables Leapfrog to identify your current pace of growth and understand at what point increased activity is likely to create a service level problem for you. We discuss these trends during your regular service-level review meetings to determine if we need to increase (or decrease) your capacity moving forward. This proactive, collaborative approach lets you understand what’s needed for your infrastructure to keep pace with your business growth and for Leapfrog to keep your infrastructure operating smoothly.

Follow the most appropriate standards for your business.

Leapfrog bases our infrastructure management approach on the Information Technology Infrastructure Library (ITIL) for infrastructure design and National Institute of Standards and Technology (NIST) for infrastructure standards and maintenance. In addition, Leapfrog is SSAE-18 SOC-2 compliant, which means Leapfrog’s operations meet the Standards for Attestation Engagements from the American Institute of Certified Public Accountants (AICPA).

When your infrastructure is managed by IT professionals who adhere to standards, you will notice significantly improved IT performance, reduced downtime, and greater employee productivity and satisfaction.

Manage all areas of your infrastructure.

For your IT environment to deliver the performance and security you need across your entire organization, Leapfrog actively manages every area of your IT infrastructure. As part of infrastructure management, we manage your network, server, storage, data integrity, backups, and end points:

The best way to prevent and respond to problems is to continually monitor all your networks — local, wireless, and the connectivity between your business locations (LAN, WLAN and WAN). Leapfrog manages your network to ensure it’s resilient and high-performing, and disruptions and risk is minimized.

Your data makes your organization unique — it needs to be accurate, consistent, backed up, stored properly, and available to the right people in your organization at the right time. Whether it’s on premises, in the cloud, or on individual devices, you need to make sure it does not become lost or corrupt. With proactive data integrity and backup management, your data is available when you need it and corrupt data are spotted quickly and remedied.

To ensure you get the functionality and performance you need from your servers, Leapfrog inventories, monitors, evaluates, and maintains each server. This includes managing all hardware and virtualized resources, managing the processing and memory capacity of each server, and managing storage so your data is available, sized and configured properly, and performs to meet your business needs.

Your server Operating System (OS) must also be carefully managed. Due to the risk associated with server OS problems, we handle all patches, fixes, anti-virus (anti-malware), service packs, and reboots with extreme precision at the most appropriate time of day.

Leapfrog uses sophisticated tools designed to keep the OS on your corporate computers problem-free. We preform most patches, fixes, anti-malware, and service pack updates remotely and proactively remove anything the OS doesn’t need so your devices operate smoothly and securely.
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