Who we are.

Leapfrog believes IT exists for one reason — to help you meet your business goals. That's why Leapfrog exists, too.

We were founded on the principle that expertly managed IT is a business asset you can leverage. Since 1998, our IT professionals have worked with hundreds of companies to solve their business challenges by helping them optimize and manage their IT behind the scenes. As your IT partner, the Leapfrog team becomes part of your team and our expertise becomes your expertise.

Overall Leapfrog client satisfaction for the past ten years: 96%

Leapfrog at a glance.

What we do

  • Provide strategic IT business services to clients worldwide — founded in Atlanta in 1998
  • Apply the Leapfrog Methodology, a systematic and holistic approach to optimizing and managing IT, to organizations across all industries
  • Manage entire IT environments or fill in gaps for internal IT
  • Manage IT environments remotely and specialize in managing hybrid environments
  • Build and manage secure IT environments
  • Provide evidence-based data for compliance — we’re SSAE 18, SOC 2, and PCI compliant
  • Offer a deep bench of IT specialists in every managed IT area
  • Partner with 100+ clients and all of the leading technology providers to build world-class IT for our clients

What we believe

  • Your business strategy should drive your IT strategy
  • Your IT should be managed using a proven methodology >> add this as a new bullet point
  • You should have predictable cost structures for operating IT
  • Your IT partner should help you make the best technology choices to drive your business results
  • Your network should be stable, available, fast, and secure
  • Your users should all have the same seamless IT experience
  • Your IT infrastructure should protect your assets, data, and users
  • You should have access to the latest technologies regardless of the size of your company
  • You should have meaningful reporting on IT operational metrics
  • Your IT support should resolve IT problems in real-time

At your side and at your service.

Managing IT from a service perspective is more than our business approach — it’s a philosophy that ultimately links your success and ours. To us, operating as your strategic IT business partner means embracing your goals as our own and honoring the responsibility of being entrusted with your technology. Being a true partner is an attitude that starts at the top, and attitude is everything.

Results that speak volumes.

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10+ Year Clients
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Continents Where We Manage Infrastructure
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Teams of specialists.

By having teams of experts, Leapfrog ensures that your business has the IT resources it needs when it needs them. If a change should come up for you unexpectedly — a golden opportunity, a shift in the marketplace, or an internal disruption, for example — we have enough experienced staff to meet your moment regardless of the trigger.
  • Business Development Team to work with your staff and our solutions architects to define the ways IT can best support your business
  • Assessment Team to evaluate the health and mechanics of your existing IT operations to align your IT strategy with your business strategy
  • Project Team to organize, coordinate, and implement new technology within IT environments to successfully manage change
  • IT Support Center Team to resolve the occasional IT issues that may slow down your team regardless of when the issue arises — we’re here for you 24/7/365
  • Client Services Team to stay on top of your service and technology needs, including recalibrating your IT roadmap to changing times
  • Security Operations Center (SOC) Team to audit, monitor, and manage security and compliance activities
  • Network Operations Center (NOC) Team to monitor and manage network infrastructure components and cloud platforms
  • Field Services Team to deploy technology at your location and troubleshoot IT issues that can’t be resolved remotely
  • On-site Service Team to work on premises at your location as IT experts providing high-touch, high-availability services if this is what’s best for your business​

In (very, very) good company.

Since Leapfrog partners with the industry’s leading technology providers — Microsoft, Fortinet, VMWare, Dell EMC, and Cisco, to name a few — you get access to the most reliable and secure IT solutions in the marketplace. Our R&D Task Force continually tests current solutions and researches new ones, choosing to work only with those that continue to deliver best-in-class options and service.

Proficiency in your industry.

We believe our job is to understand universal business IT requirements and understand the nuances that exist within specific industries. By capitalizing on our knowledge and experience, you not only benefit from IT systems proven to work best for your industry but you can get a jump on your competition when improved technologies emerge. Leapfrog partners with organizations in almost every business vertical and specializes in industries that leverage IT to compete, grow, and innovate.

It's not just what we do. It's who we are as a culture.

One day, Leapfrog’s CEO-to-be had a network problem. She called her IT guy but he was not available. And neither was the information she needed — he was the only one who had it. So, she had an idea: What if an IT services company was available whenever you needed it, kept meticulous records, stayed on top of new technology, and cared about clients and not just getting new contracts? This is how Leapfrog Services was born.

Integrity
We act with integrity, always striving for exceptional quality.
We treat others as we would like to be treated.

Service
We provide service to our clients that is simply exceptional.
We build strong relationships with our suppliers and actively participate in our communities.

People
We believe that initiative drives innovation, that continuous learning is vital and that diversity makes our team stronger.
We work to fulfill our fundamental belief that work should be fun

Leapfrog exists to serve you — we are a service company. Your needs, objectives, successes, and satisfaction with our services are what matter to us most. How do we know if you’re happy? We ask you. All the time. And then we ask for details in our annual satisfaction survey so if there are any areas you think could use some improvement, we get right on it. We strive to be 100% accountable, responsive, and transparent. That’s what we’d want from a managed IT provider so why should we give you anything less?

Our entire business model is designed to have a low carbon footprint. We manage IT environments (and resolve almost all IT issues) over the internet, enable our clients to work remotely and securely from anywhere, and our employees were working from home on an alternating basis even before the pandemic. We further reduce our carbon footprint by recycling all of our IT equipment and by operating an in-house electronics recycling program that’s open to the public. If and when we get the opportunity to improve our purchases or processes to be kinder to the environment, we do it.

Who says extraordinary IT delivery has to be stuffy? Not us frogs! Helping our clients grow their organizations and providing service with a smile is downright enjoyable. From our whimsical branding to jargon-free communication to the energy we bring to each meeting (virtual and in-person), we think great IT should be fun. Just because the work is serious doesn’t mean it has to be dull.

From participating on boards to offering technical assistance to helping municipalities plan and troubleshoot, Leapfrog has deep roots in being of service to our communities — we like to share our know-how. The ripple-effects of lending a helping hand can extend far beyond the immediate benefits, and the relationships our frogs have developed along the way enrich our lives in countless ways.

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