Support Your End-users.
96% of clients say Leapfrog's Help Desk solves my problem quickly.
Super-fast
Go ahead, watch the clock. Our team of Atlanta-based analysts hop any IT issue quickly to reduce your downtime.
Super-smart
Why do so many members of our help desk team have engineering degrees? Extraordinary customer service!
Thorough
Our support frogs find the root cause of IT issues and resolve them organization-wide so the same problem won’t slow you down again.
Robust
With Leapfrog’s deep bench of highly trained and available people, you don’t have to wait in line. We’re ready to help you now.
With Leapfrog, your employees can reach out for help whenever and as often as they want. Our IT Support Center help desk and escalations teams are always standing by to resolve IT issues quickly — and with a smile.
Are you a Leapfrog client who needs help now?
Give us a call! We take care of any IT-related issue that's not working as expected in our client IT ecosystems (including smartphones).
Support frogs follow proven playbooks for fastest results.
Leapfrog uses the ITIL framework (the international gold standard) as our IT Support Center methodology. Along with ITIL, we apply decades of Leapfrog data about evaluating and solving IT problems to whatever is slowing you down. Our frogs genuinely enjoy helping people without any jargon or attitude (see Frogma). We believe your staff will report that they’ve never been more satisfied with their IT support, just like our other clients.
- Address your issues quickly and effectively
- Leverage system visibility to spot potential trends
- Identify and rectify chronic problems
- Optimize workflows that streamline escalations
- Collaborate effectively with your internal IT team
Knowledge, experience, and a happy-to-help attitude.
What's included with your IT Support Center services?
Everything is included — the Leapfrog Methodology leaves no problem ignored or unsolved. Any issue that comes up is processed, managed, and tracked the instant we know about it and you get the same responsiveness for calls from your administrative team as your C-suite. When IT issues are resolved quickly, your employees are less likely to use workarounds.
- Windows
- Linux
- OSX
- Android
- iOs
- 95% live call answer rate
- Unlimited onsite/remote support
- End-to-end ticket tracking
- Client monthly reporting
- Field services