Support Center Availability: Ready Whenever You Need Us
Something as simple as handling an IT problem quickly and effectively can help you meet your business goals. If someone on your team calls Leapfrog’s IT Support Center with a problem, we do everything we can to solve it right then. On the first call. By the person who picks up the phone.
• IT Support Center: 404-870-2124
• Toll-Free IT Support Center: 866-870-2124
Our analysts are here for our clients from 6 a.m. – 9 p.m. (ET), but you can call anytime with an emergency. A helpful, super-smart frog is always standing by.
Your call will be answered within 60 seconds by a live analyst more than 95% of the time.
That’s possible because we hire more analysts that most. Better yet, we hire very smart analysts who can resolve the vast majority of IT problems without having to transfer the call. Many of them are engineers and all of them are highly trained. Whether your call is about a laptop, desktop, smartphone, app, operating system (OS), WiFi or any other IT issue, you’ll get it resolved quickly, correctly and with a smile.
There’s only so much internal IT staff can handle at one time.
Internal IT staff is busy. Few internal teams have enough staff members to be able to focus on customer service and tend to resolve end-user issues based on who is the squeakiest wheel or has the most important title. They’re often responsible for other IT work as well, which means end-user IT problems wait or the other work waits. You can have some truly great IT people on your team but if there aren’t enough of them, your organization’s productivity suffers.
Internal IT directors hire Leapfrog to get 24/7/365 availability for their end-users. It solves problems, makes employees happy, and gives IT directors the breathing room they need to shine in other areas.
Business owners and CEOs choose Leapfrog for the quality of our analysts — and that we hire a ton of them. So there’s no waiting, regardless of the problem. Lunchtime? Busy patches? After hours? Same great availability.