Amazing guest experiences start with amazing IT support!
Hospitality bookings, rates and sales are up – but are your IT resources expanding as fast as the digital and physical operations they’re meant to support?
If your enterprise is growing, so are your IT headaches. There’s an overwhelming stream of data and applications, networking and connectivity challenges you need to manage and secure, not just to support basic business functions but provide the kind of unique experiences your guests demand. That means keeping your real world assets primed for any event, but also your branded digital assets, like critical online booking and CRM apps, operating at peak performance so they’re available and responsive to you and your guests 24/7 across browsers and mobile devices.
But with Leapfrog proactively managing every part of your IT ecosystem, you’ll get highly stable and reliable IT performance across all your physical locations and digital channels. Whatever’s on your agenda, Leapfrog can help, acting as your single-source provider for all things IT, or as a managed IT partner to your in-house team.
We can help you develop a secure and scalable IT footprint that will grow with your operations over time, and also provide controlled and predictable technology costs.
As a hotel, resort, restaurant, or travel and wellness service provider, you can count on Leapfrog to –
- Design, manage and monitor your IT ecosystem for maximum productivity and uptime. You get high availability, reliability, security and scalability for all your networks, apps and endpoints, and all the data flowing between them.
- Migrate your IT services to more efficient platforms – including private or hybrid clouds — that can help standardize processes, improve business intelligence, heighten mobility and boost scalability as needed.
- Create a robust framework for developing and managing complex applications (staffing/payroll/HR, property management, procurement, ticketing/reservations, and billing/CRM) without IT bottlenecks or major integration issues.
- Fortify your network security, data storage, and back-up protocols. Our firewalls, anti-intrusion systems, end-to-end data encryption, and smart user controls reduce your exposure to data breaches and internal theft so corporate and guest/consumer data is protected.
- Offer a full range of disaster recovery solutions to minimize downtime and get critical operations back online fast in the event of a worst-case scenario.
- Streamline compliance and audit requirements, helping you clear the most rigorous financial, PCI, HR, or quality standards and certifications with ease, even at multiple locations.
- Automate routine IT tasks so you can focus on key growth initiatives and custom IT solutions that elevate your business and service profile with key guests, suppliers and stakeholders.
- Offer IT expertise on demand. We can manage vendors for you, or provide Leapfrog IT experts from across the tech spectrum, including solutions architects and engineers who do IT Special Ops (major integrations, upgrades, new tech deployments) all day long.
- Deliver responsive service and exemplary end-user support:
– Proactive and reactive support 24/7/365
– 95% live call answer rate in under 60 seconds
– Detailed reporting and analytics
– Field support services as needed
– Proven service delivery across multi-office and highly mobile environments
– Rigorous compliance, archiving and audit support
– Enterprise mobile security platforms and MDM support
– Extensive experience integrating post-merger/acquisition environments
With Leapfrog at your service, you get secure, reliable, user-enabling IT you don’t have to think about. So you can focus on providing the kind of “wow” experiences and service levels that win repeat guest loyalty, attract top talent, and build your brand visibility far and wide.