IT for Hospitality Companies
Amazing guest experiences start with amazing IT — it’s often the first touch your guests have with your brand.
As a service company, Leapfrog understands the importance of delivering optimal satisfaction for hotels, resorts, restaurants, and travel and wellness service providers. Data streams, applications, networks, connectivity — everything needs to flow smoothly and work together. Online booking must be flawless regardless of the time of day and CRM apps must operate glitch-free at all times. Downtime or network hiccups could cost you bookings.
Now more than ever, user experience is critical
With Leapfrog proactively managing every part of your IT environment, you get stable, scalable, secure, and reliable IT performance across all your physical locations and digital channels. Whether we’re your single-source provider for all things IT or we work with your in-house IT team for select managed IT services, we’ve got the backend covered so you can focus on providing the kind of “wow” experiences and service levels that win repeat guest loyalty, attract top talent, and build your brand visibility.
You can count on Leapfrog to:
- Design, manage, and monitor your IT ecosystem for maximum productivity and uptime, delivering high availability and reliability for your networks, apps, and endpoints, and all of the data flowing between them
- Migrate your IT services to more efficient platforms – including private or hybrid clouds
- Create a robust framework for developing and managing complex applications, including staffing/payroll/HR, property management, procurement, ticketing/reservations, and billing/CRM all without IT bottlenecks or integration issues
- Fortify your network security, data storage, and back-up protocols against data breaches and internal theft
- Offer a full range of disaster recovery solutions to minimize downtime and get critical operations back online fast in the event of a worst-case scenario
- Streamline compliance and audit requirements, helping you clear the most rigorous standards and certifications with ease, even at multiple locations.
- Automate routine IT tasks so you can focus on key growth initiatives and custom IT solutions that elevate your business and service profile
- Offer IT expertise on demand — we can even manage IT vendors for you
Leapfrog IT experts provide:
- Proactive and reactive support 24/7/365 with 95% live call answer rate in under 60 seconds
- Detailed reporting and analytics
- Solutions architects and engineers for major integrations, upgrades, and new tech deployments
- Field support services as needed
- Proven service delivery across multi-office and highly mobile environments
- Enterprise mobile security platforms and MDM support
- Extensive experience integrating post-merger/acquisition environments