The COVID-19 pandemic hit the retail industry especially hard. Retailers are still facing a lot of challenges, including supply chain disruptions that are expected to outlast the pandemic.
If you’re a retailer or other business that’s facing challenges with your supply chain, now is the time to get your infrastructure ready to handle the tech solutions that can address them.
For retailers, true supply chain resiliency keeps customers happy and loyal by having the products they want in stock. That’s why many are now investing in innovative digital tools that will optimize their supply chain capabilities by boosting efficiency, transparency, and speed.
What are some examples?
- Digital inventory management
- Supply chain analytics software
- Warehouse management systems
- Real-time traceability
- Automated driving and last-mile delivery
However, to effectively use these tools that transform the shopping experience for the digital age, you need a modern IT infrastructure to be able to run them — it’s the foundation you need to ultimately satisfy your customers.
Solving today’s supply chain problems is only the beginning. Moving forward, the trend will be for companies to continue to implement tech upgrades and leverage agile solutions that address (and resolve) the industry challenges you’ll face in the future. If you successfully update your infrastructure now, you set yourself up to enjoy benefits that not only resolve today’s pressing problems but also prepare you for success down the road.
This article explains how leveraging technology enriches the shopping experience while maximizing customer satisfaction, loyalty, and retention.
Leapfrog helps our clients architect the agile infrastructure systems they need to leverage new tools as they emerge. Please contact us for more information.