The Great Resignation is a good news/bad news story. For businesses with internal IT departments, the bad news is it’s likely one of your critical internal IT staff will leave for another job this year. The good news is there’s a way to keep your IT team fully staffed at all times, even now. Let’s …
It’s official — most executives and employees like remote working and want it to continue after the pandemic, at least part of the time. Recently, 83% of executives in a PwC survey said the shift to remote working has been successful. Less than 20% of executives want to return to pre-pandemic in-office routines and 13% …
The business environment has changed with COVID-19 — should your IT roles change to address it? A lot of organizations are rethinking how they assign IT responsibilities to best achieve their business goals and pursue revenue opportunities. Leapfrog has seen that one of the most effective ways to streamline and innovate is to reconfigure roles within …
People have been flocking to Zoom for video conferencing — but sometimes, you just want to have a quick conference call or collaborate on documents. Using a conference bridge isn’t ideal when everyone is calling in and Slack doesn’t allow many participants. Try Microsoft Teams or Google Hangouts. You’re probably using Office 365 or G …
Like it or not, much of your employee work experience is directly related to your IT — about 30% of it to be exact. If your technology is easy to use and includes efficient tools that help your employees get their work done, employees are happier and more productive than if you don’t. And they’ll …
If your internal IT team could use some help in delivering the IT results you need, where do you turn? The spectrum of potential outsourced IT services runs from a VAR that implements third-party products to an MSP Partner that proactively aligns your IT operations with your business goals. This post helps you decide which …
Now that every company is a tech company — everyone from manufacturers to financial services firms to nonprofits is hiring more IT staff — competition for IT talent is at an all-time high. Mass migration to the cloud is compounding the shortage, particularly for experienced IT staff with the right skill sets. When is the …
Do you want to outsource some or all of your IT to a managed service provider? Then send out a Request for Proposal (RFP), right? Wait, not so fast. RFPs can be a great way to compare prices from IT vendors when you know exactly what you want and why. But when it comes to …
April 2018: (Updated from October 2016): If there’s something strange going on with your cloud platform, who you gonna call? Part of choosing a platform is knowing what kind of end-user tech support to expect if you run into trouble. Just because an app is popular doesn’t mean you’ll get great support. Often it’s popular …
November 2017: If your IT makes it harder for your employees to do their jobs efficiently — maybe you have spotty internet, network issues, or problems with devices or apps — the experience you’re providing them might be motivating them in the wrong direction! IT can factor heavily into the employee experience at your organization, …