RFPs for IT Service Partners: Dos and Don’ts

Do you want to outsource some or all of your IT to a managed service provider? Then send out a Request for Proposal (RFP), right? Wait, not so fast. RFPs can be a great way to compare prices from IT vendors when you know exactly what you want and why. But when it comes to …

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Employee Experience Strategy: How Your IT Can Boost (or Sabotage) Morale, Retention and Customer Service

November 2017: If your IT makes it harder for your employees to do their jobs efficiently — maybe you have spotty internet, network issues, or problems with devices or apps — the experience you’re providing them might be motivating them in the wrong direction! IT can factor heavily into the employee experience at your organization, …

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