IT Support Center: Keep Your Team Productive
Your organization needs to support the people who are using your IT environment — if something isn’t working properly, neither are they. An end-user support center that’s knowledgable, high-performing, and always available is the anchor for your optimized IT environment.
Whether your organization outsources all of your IT management to Leapfrog or just your IT Support Center, you benefit from our technical team that’s 65+ members strong, available 24/7/365, and has broad, deep, always-current IT know-how. We follow best-practice methodologies to support your people in the same way we support your network, systems, and infrastructure.
- Availability that’s second to none — your call is answered by a trained technician who can help you
- Resolution speeds that get your end users back to work fast
- World-class methodology built around the ITIL and Agile frameworks
- Systems that capture and track all known IT issues at your company so nothing falls through the cracks
- Enough personnel on hand so we can solve your problems no matter how many other problems we’re handling
- Same high level of support for your C-suite, administrative team, back-office personnel, and the team that’s out in the field
- Remote access management for consistent support regardless of where you’re working from
- Same great support for Windows, Android, Linux, Macs, OSX, iOs and BlackBerry
- Absolutely no attitude or tech lingo — just friendly IT support