Service level management.
Service Level Management (SLM) is crucial to meeting your business goals but it’s often overlooked — reliable IT performance powers your business. Leapfrog defines the service levels you need to meet your business goals so we can design and manage your environment to deliver on them.
96% of Leapfrog clients over the past ten years report being satisfied with after-hours support
Meet your business goals by establishing service level requirements.
The more your organization relies on technology to conduct business, the more important it is for you to maintain a high level of service.
Leapfrog can work with you to establish a Service Level Agreement (SLA) that meets your service level requirements and is consistent with SLAs in your industry. For example, if your organization needs 99.999% uptime or remote-working processes that mirrors what you can do in the office, meeting these requirements involves different types of solutions and management activities. All will be included in our SLA.
Your service level requirements drive our solutions architecture and ensure any changes we make to your IT environment maintain service levels. We manage your IT assets and IT vendor services to meet your service level as well.
Ensure your IT continually meets your requirements.
The Leapfrog Methodology includes designing and maintaining your required service level, from solutions architecture through vendor management:
R&D Task Force.
Test and grade solutions so we know in advance which ones will perform at the service level you require.
Deploy solutions and manage change within your environment to ensure your IT performance meets your requirements.