Service level management.

Your IT environment powers your service level. And your service level powers your business.

Service Level Management (SLM) is about meeting your service level requirements — it’s an often overlooked area of IT management. Effective SLM depends on having and maintaining the right mix of IT solutions, partners, assets, and vendors in your IT environment to meet your needs. The Leapfrog Methodology works with you to clearly define your service level requirements so we can design and manage your IT to deliver on them.

96% of Leapfrog clients over the past ten years report being satisfied with after-hours support

Meet your business goals by establishing service level requirements.

The more your organization relies on technology to conduct business, the more important it is for you to maintain a high level of service.

Leapfrog can work with you to establish a Service Level Agreement (SLA) that meets your service level requirements and is consistent with SLAs in your industry. For example, if your organization needs 99.999% uptime or remote-working processes that mirrors what you can do in the office, meeting these requirements involves different types of solutions and management activities. All will be included in our SLA.

Your service level requirements drive our solutions architecture and ensure any changes we make to your IT environment maintain service levels. We manage your IT assets and IT vendor services to meet your service level as well.

Ensure your IT continually meets your requirements.

​The Leapfrog Methodology includes designing and maintaining your required service level, from solutions architecture through vendor management:

Solutions Architecture.

Design networks that are intended to deliver high levels of availability and service, including redundancies.

R&D Task Force.

Test and grade solutions so we know in advance which ones will perform at the service level you require.

Project Implementation.

Deploy solutions and manage change within your environment to ensure your IT performance meets your requirements.

Asset and Vendor Management.

Manage the health of your assets and monitor the service delivery of your IT vendors to consistently maintain your service level.
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