Category: Customer & Employee Experience

Want to Conference Call or Collaborate In a Hurry? Try Teams or Hangouts

People have been flocking to Zoom for video conferencing — but sometimes, you just want to have a quick conference call or collaborate on documents. Using a conference bridge isn’t […]

March 30th, 2020 Customer & Employee Experience Read more >

Employee Retention: How Seamless IT Makes For Happy Employees

Like it or not, much of your employee work experience is directly related to your IT — about 30% of it to be exact. If your technology is easy to […]

January 10th, 2020 Customer & Employee Experience Read more >

14 Questions About Support: Don’t Let That Cloud Platform Slow You Down!

April 2018: (Updated from October 2016): If there’s something strange going on with your cloud platform, who you gonna call? Part of choosing a platform is knowing what kind of […]

March 29th, 2018 Customer & Employee Experience Read more >

Employee Experience Strategy: How Your IT Can Boost (or Sabotage) Morale, Retention and Customer Service

November 2017: If your IT makes it harder for your employees to do their jobs efficiently — maybe you have spotty internet, network issues, or problems with devices or apps […]

November 5th, 2017 Customer & Employee Experience Read more >

6 Ways Your IT Infrastructure Can Help You Retain Employees (Really)

March 2015: Sure, your IT ecosystem is built to run your business but did you know it’s also part of your employee retention strategy? The way you deal with IT […]

March 1st, 2015 Customer & Employee Experience Read more >