IT Responsibilities Matrix: How To Get the Most Out of Your IT Team

The business environment has changed with COVID-19 — should your IT roles change to address it? A lot of organizations are rethinking how they assign IT responsibilities to best achieve their business goals and pursue revenue opportunities. Leapfrog has seen that one of the most effective ways to streamline and innovate is to reconfigure roles within …

Read more

Need IT Talent? When (and Why) To Look at Outsourcing

Now that every company is a tech company — everyone from manufacturers to financial services firms to nonprofits is hiring more IT staff — competition for IT talent is at an all-time high. Mass migration to the cloud is compounding the shortage, particularly for experienced IT staff with the right skill sets. When is the …

Read more

RFPs for IT Service Partners: Dos and Don’ts

Do you want to outsource some or all of your IT to a managed service provider? Then send out a Request for Proposal (RFP), right? Wait, not so fast. RFPs can be a great way to compare prices from IT vendors when you know exactly what you want and why. But when it comes to …

Read more

Employee Experience Strategy: How Your IT Can Boost (or Sabotage) Morale, Retention and Customer Service

November 2017: If your IT makes it harder for your employees to do their jobs efficiently — maybe you have spotty internet, network issues, or problems with devices or apps — the experience you’re providing them might be motivating them in the wrong direction! IT can factor heavily into the employee experience at your organization, …

Read more